FAQs

Hood FAQs – January 2021

 

When are you open?


Our January opening hours are:

Pop-Up Food and Drink Shop Wednesday – Sunday 9.30am – 2.30pm

Takeaway Brunch Friday, Saturday & Sunday 9.30am – 2.30pm

Dine At Home collection Friday and Saturday evenings, 6.45pm – 8pm

How do I make a reservation for dinner?


Whilst we are under lockdown conditions, we will not be running any dine-in restaurant operations. Instead, we will be offering our Dine At Home service on Friday and Saturday evenings. You can book for Dine at Home either via our website or Resdiary, just as you would for booking a table. More information on Dine At Home can be found here

Can I make a reservation over the phone?

Yes, you can call us to make a reservation over the phone. As we require credit card details to confirm your booking, please have a card to hand when you call us. Alternatively, you can use our website or Resdiary to book online. You can of course call or email us with any questions that are not covered in the FAQs.

Can I make a reservation for brunch?

Whilst we are under lockdown conditions, we will not be running any dine-in restaurant operations. We will instead be offering our Brunch menu for Takeaway. You can place an order either over the phone or in person. Please note that preparation time is usually around 10 minutes and waiting room inside will be strictly limited to two customers at any one time.

How many people can I book for?

You can book a Dine At Home online for up to 6 people. 

Why are you only offering a fixed price menu for dinner?

 

This is an exceptionally difficult time for our business and we need to do our best to try and make this work financially. 

With the current Government social distancing guidelines requiring us to keep 1m+ between seated diners at different tables, we can only hope to serve around 55% of our usual number of diners. 

Many of our costs are fixed, we have done the sums and know what we need to take in sales to keep our doors open for business. 

We are also working with a smaller team right now and a small menu with pre-ordered meals will be more efficient to serve our wonderful customers and reduce our wastage.

How do I pre-order?

We will send you a separate email with a link to complete your pre-order. You must order on behalf of all your party at the same time and submit it by 3pm the day before your booking.

You will also have the option to pre-order drinks to accompany your meal, from our retail drinks menu.

Will you be able to cater for my allergy or dietary requirements?

We cater for allergies and dietary requirements. 

For dinner – please ensure you notify us on your pre-order. If your requirements are especially complex please email us to discuss before booking.

For brunch – subject to availability we will do our best to remove and/or substitute ingredients to cater for your requirements.

Can you cater for children for dinner?

Yes, absolutely. We have a simpler version of the menu with two courses for children at £20. Options will be on your pre-order form. Please include any children in the number you book for.

But can I bring a buggy or pram at brunch?

Whist we are under lockdown conditions, we will not be running any dine-in restaurant operations. You are welcome to bring buggies or prams into the shop, but please be aware of maintaining a 2 metre distance between yourselves and other customers.

Can I request my favourite table?

No. While we would truly love to accommodate requests, during our re-opening phase we have to stick to a set table plan in order to follow the Government’s social distancing guidelines. We think all our tables are just as lovely as each other!

Why do I need to give you my credit card details?

We just can’t afford last minute cancellations or no-shows as it will be financially detrimental to our recovering business.  You will need to enter your card details through the secure ResDiary portal when you book a table to dine with us. Full terms & conditions are available when you book.

If you subsequently cancel with less than 48 hours notice we reserve the right to charge you £20 per person. If you cancel on the day or simply do not show up, we reserve the right to charge you the full price of the fixed -price menu. If you are ill and cannot make your reservation please call us and we can move your reservation to another date in the future and we will of course waive the late cancellation charge.

I would prefer to choose my meal on the night, can I do that?

We would love to give everyone the freedom to choose on the night, but right now it’s pre-order only. We can then order and prep for exactly the right amount of dishes which will help keep things efficient for our smaller team as well as reduce wastage.

What is Dine at Home?

We are offering our delicious fixed price dinner menu to enjoy in the comfort of your own home on Friday & Saturday evenings. 

The Dine At Home fixed menu price £27.50 and there will be no optional service charge added to your bill (although you are welcome to add a tip for the team!). As with diners coming to dine-in, we will restrict the number of orders we can take and the cut off for pre-ordering is 3pm the day before. You can also order wine, beer and soft drinks at retail prices. 

You can book online or over the phone during business hours, just as you would when booking a table. Your booking will be made for a specific collection slot – slots are every 15 minutes between 6.45pm and 8pm. It is very important that you arrive to collect your order on time as we can’t keep food warm for very long. If you arrive early, please note that we will not be allowing more than two customers to wait inside at any one time.

You can find out more on our Dine at Home page.

Do you deliver your meals?

We don’t have the resources to deliver hot food ourselves and unfortunately our bistro style business model can not afford to give 42% of our sales (including VAT) to one of the leading delivery app companies. You are of course very welcome to arrange your own delivery e.g by using a local taxi company or taxi app.

I tried to book online for a future date but I can’t seem to – is there a problem?

Right now, we are only opening up the diary to accept bookings for the month ahead, as the situation may change in the coming months. Please join our mailing list and/or follow our social media for updates.

What about your store? Is that staying open?

Throughout January 2021 and until further notice we will be running our grocery store on Wednesday – Sunday daytimes 9.30 – 2.30. We will once again be offering a range of frozen meals and a daily product list will be published on our website each morning. Along with frozen meals, we also aim to provide:

Wine, beer and soft drinks

Fresh seasonal vegetables

Cheese, milk and milk alternatives

Dry store goods

Coffee, Tea and cakes to take away.

We are developing our range to bring in more artisan and locally produced food and drink goods. If you have a suggestion, please let us know.

Do you sell Gift Cards?

Yes we do! You can now purchase Gift Cards via our online store. These will be issued by email.  We also have physical cards that you can purchase in person at our restaurant during opening hours.  Unless otherwise stated, all Gift Cards are valid for six months from the date of purchase and can redeemed against dining in our restaurant.

If you have received a Gift Card and wish to redeem it, please ensure you bring the email with you when you dine, along with its unique order reference number or the physical card.

Our online store

We have now opened our online store for orders of Gift Cards and Wine Boxes, and we hope to expand the range of products available to order online.

Full details of what is available can be found on our shop page.

I still have another question!

Please email us at info@hoodrestaurants or call us on 020 3601 3320 during our store hours Wednesday – Sunday 9.30am – 2.30pm.