FAQs

Hood FAQs – April 2021

 

When Will you be re-opening for Dine In?

We anticipate re-opening from Wednesday 19th May, subject to government guidelines. Our opening hours will be:

Wednesday 9.30am – 2.30pm (Lunch served from 12 midday).  6pm – 11.30pm Steak Night

Thursday 9.30am – 2.30pm (Lunch served from 12 midday).  6pm – 11.30pm Dinner

Friday 9.30am – 2.30pm Brunch.  6pm – 11.30pm Dinner

Saturday 9.30am – 2.30pm Brunch.  6pm – 11.30pm Dinner

Sunday 9.30am – 2.30pm Brunch

(please note that last bookings for Dinner are at 9.15pm)

Our diary is now open for Dine In bookings. You can book a table via our website or Resdiary.

What are your opening hours in April and early May?


Our current opening hours are:

Pop-Up Food and Drink Shop Friday & Saturday 9.30am – 2.30pm

Takeaway Brunch Friday & Saturday 9.30am – 2.30pm

Dine At Home collection Friday and Saturday evenings, 6.45pm – 8pm

How do I make a reservation for dinner?


Our diary is now open for Dine In bookings from Wednesday 19th May. You can book a table for up to six people online via  our website or Resdiary. We will require you to enter your card details to secure the booking (no money will be taken from your account at this time). Pending government guidance, we may be able to accept bookings for larger groups comprising two households only – please email info@hoodrestaurants.com if you would like to enquire about booking for a larger group. Prior to 19th May we will continue to run our Dine At Home service. You can also book this via the website or Resdiary, just as you would to book a table. Further information on Dine At Home can be found here

Tell me about Steak Night

From 19th May, Wednesday evenings will be Steak Night – instead of our regular dinner menu we will be offering an exclusive simple menu of steak and fries with house side salad, followed by ice cream or cheese and crackers for £25. And don’t worry, a vegetarian option will be available!

Can I make a reservation over the phone?

Yes, you can call us to make a reservation over the phone. As we require credit card details to confirm your booking, please have a card to hand when you call us. Alternatively, you can use our website or Resdiary to book online. You can of course call or email us with any questions that are not covered in the FAQs.

Can I make a reservation for brunch?

Yes we are taking reservations for lunch (Wednesday and Thursday) and brunch (Friday – Sunday). You can call us to make a reservation or book online here through our website  or via Resdiary

How many people can I book for?

You can book a table for up to six people online. Pending government guidance, we may be able to accept bookings for larger groups comprising two households only – please email info@hoodrestaurants.com if you would like to enquire about booking for a larger group. Please note that these details may change as further guidance is released.

You can book Dine At Home for up to six people. If you wish to book for a larger group, please email us to discuss you requirements. 

Why are you only offering a fixed price menu for dinner?

 

This is an exceptionally difficult time for our business and we need to do our best to try and make it work financially. 

We anticipate that when we re-open we will still have to observe social distancing measures for some time, requiring us to keep 1m+ between seated diners at different tables, meaning that we can only hope to serve around 55% of our usual number of diners. 

Many of our costs remain fixed and we have done the sums and know what we need to take in sales to keep our doors open for business. We are also working with a smaller team than we did prior to 2020, so a small menu with pre-ordered meals is a more efficient way to serve our wonderful customers and reduce wastage.

How do I pre-order?

We will send you a separate email with a link to complete your pre-order. You need to order on behalf of all your party at the same time and submit it by 3pm the day before your booking. If your form is submitted later than this, we cannot guarantee that your choices will be available.

You will also have the option to pre-order aperitif drinks to accompany your meal from our drinks menu.

Will you be able to cater for my allergy or dietary requirements?

Yes, we cater for allergies and specific dietary requirements. 

For Dinner – please ensure you notify us on your pre-order. If your requirements are especially complex please email us to discuss before booking.

For Brunch – subject to availability we will do our best to remove and/or substitute ingredients to cater for your requirements.

Can you cater for children for dinner?

Yes, absolutely. We have a simpler version of the menu with two courses for children at £20. Options will be on your pre-order form. Please include any children in the number you book for.

Can I bring a buggy or pram at brunch?

Whilst we are operating under social distancing restrictions the space available for buggies or prams will be strictly limited. We can only accommodate two buggies/prams at any one time and we don’t currently have a separate space for storage so you will need to keep the buggy at the table and if you can fold it up it would be highly appreciated.

If you want to bring a buggy or pram, please contact us by phone or email before you make your booking to check availability. We will do our very best to accommodate you, but if you have not checked with us before you make your booking then we cannot guarantee that there will be space. Babes-in-arms are of course welcome during our early sitting times. Due to maintaining social distancing we politely request that parents keep children at the table at all times.

Can I request my favourite table?

Not just now! While we would truly love to accommodate requests, during our re-opening phase we have to stick to a set table plan in order to follow the Government’s social distancing guidelines. We think all our tables are just as lovely as each other!

Why do I need to give you my credit card details?

At present we just can’t afford last minute cancellations or no-shows as it will be financially detrimental to our recovering business.  You will need to enter your card details through the secure ResDiary portal when you book a table to dine with us. Full terms & conditions are available when you book.

For cancellations more than 48 hours in advance there will be no charge. If you cancel with less than 48 hours notice we reserve the right to charge you £20 per person. If you cancel on the day or simply do not show up, we reserve the right to charge you the full price of the fixed -price menu. If you are ill and cannot make your reservation please call us and we can move your reservation to another date in the future and we will of course waive the late cancellation charge.

I would prefer to choose my meal on the night, can I do that?

We would love to give everyone the freedom to choose on the night, but for now it’s pre-order only. We can then order and prepare for exactly the right amount of dishes which will help keep things efficient for our smaller team and reduce wastage.

What is Dine at Home?

We are offering our delicious fixed price dinner menu to enjoy in the comfort of your own home on Friday & Saturday evenings. 

The Dine At Home fixed menu price is £30 and there will be no optional service charge added to your bill (although you are welcome to add a tip for the team!). As with diners coming to dine-in, we will restrict the number of orders we can take and the cut off for pre-ordering is 3pm the day before. You can also order wine, beer and soft drinks at retail prices. 

You can book online or over the phone during business hours, just as you would when booking a table. Your booking will be made for a specific collection slot – slots are every 15 minutes between 6.45pm and 8pm. It is very important that you arrive to collect your order on time as we can’t keep food warm for very long. If you arrive early, please note that we will not be allowing more than two customers to wait inside at any one time.

You can find out more on our Dine at Home page.

Do you deliver your meals?

We don’t have the resources to deliver hot food ourselves and unfortunately our bistro style business model can not afford to give 42% of our sales (including VAT) to one of the leading delivery app companies. You are of course very welcome to arrange your own delivery eg. by using a local taxi company or taxi app.

I tried to book online for a future date but I can’t seem to – is there a problem?

Right now, we are only opening up the diary to accept bookings for the month ahead, as the situation may change in the coming months. Please join our mailing list and/or follow our social media for updates.

What about your store? Is that staying open?

As we move back to Dine In restaurant operations, we will be saying farewell to our grocery store. However we will continue to run our online shop, where you can order wine, beer and soft drinks from our wine list, coffee, speciality tea and condiments such as our Sidekick spicy sauces. For a limited period we are also still selling our popular frozen meals. There are regular wine box deals and we will continue to offer special seasonal products such as our Christmas hampers. All the products in our online shop can also be purchased by calling into the restaurant during opening hours.

Visit our online store.

Do you sell Gift Cards?

Yes we do! You can now purchase Gift Cards via our online store. These will be issued by email.  We also have physical cards that you can purchase in person at our restaurant during opening hours.  Unless otherwise stated, all Gift Cards are valid for six months from the date of purchase and can redeemed against dining in our restaurant.

If you have received a Gift Card and wish to redeem it, please ensure you bring the email with you when you dine, along with its unique order reference number or the physical card.

Our online store

Our online store offers our full selection of wines, beer and soft drinks, coffee, speciality tea and condiments. You can also purchase gift vouchers online.

Full details of what is available can be found on our shop page.

I still have another question!

Please email us at info@hoodrestaurants or call us on 020 3601 3320 during our opening hours Wednesday – Sunday 9.30am – 2.30pm.